Refund policy


REFUND POLICY


The following Refund Policy applies only to website

https://ihealthhub.ae/

 (the “Website”) and information provided by you or otherwise collected online through this website or mobile apps.


The Website is held and operated by iHealth Group L.L.C-FZ, a legal entity under the law of the UAE, the license number 2540370.01, having its registered office at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.


All capitalised terms used herein shall have the meanings assigned to them in the Terms of Sale available on our Website.


To claim for a Refund, please check if the purchased Product(s) fall under the warranty as per the warranty for such Product(s). If the Product(s) fall under warranty, then you can claim for refund based on the following conditions:


  1. You can claim for Refund for the purchased Product(s) within 3 days from the date of receiving the Product(s).
  2. Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
  3. Amount of the Refund only covers the amount of Product(s) purchased.
  4. Shipping and payment processing charges are non-refundable
  5. If a coupon, discount, voucher or special offer was part of the original order, the amount will be deducted as well.
  6. If the mode of payment is online, then the amount will be refunded in the form of Store Credit or to the respective account/card through which payment was made at the time of order generation and the action is irreversible once done.
  7. If the mode of payment is cash on delivery, then the amount will be refunded in the form of Store Credit only and the action is irreversible once done.
  8. iHealth Group L.L.C-FZ reserves the right to compensate the claim in terms of Coupon/Vouchers as and when it deems fit.
  9. Promotional items are strictly NOT refundable unless in the rare case of a manufacturing defect subject to the discretion of iHealth Group L.L.C-FZ.


If the Product(s) is qualified for the Refund, then you should follow the below process to claim for a Refund:


  1. Raise a Complaint: Use this guide to raise a complaint and save Complaint Number for future reference.
  2. Review: Our support team will review the case and approve the Refund, if qualified.
  3. You can file multiple complaints for different products received under one order, however, pickup charge of AED is applicable on all subsequent complaints filed after the first one
  4. Pickup Process: Once the complaint is approved, the product pickup process will start.
    • Within UAE: The Product(s) will be picked up by our delivery team for UAE customers. There will be AED 10.00 as pickup charges if Return claim has been raised within 3  days from the time of delivery but the order is delivered correctly and properly. Pickup request if canceled for any reason can be rescheduled on request without any additional charges, however, if 2nd pick up request is canceled, claim ticket will be auto closed.
    • Not Within UAE:  The Product(s) would be sent by our customers at their sole expenses and costs without any reimbursement from the iHealth Group L.L.C-FZ.
  1. Inspection Process: After receiving the Product(s), it is sent for inspection:
    • Approved: If the Product(s) is found faulty as per the policy then the Refund process will be initiated.
    • Not Approved: For products returned in damaged condition or without complete items or box - item(s) to be returned to the customer


Quick and Hassle-free Warranty


Products with no specific warranty period are deemed as non-warranty items and a complaint needs to be filed within 72 hours from the time of delivery.


Claims to be accepted based on the following conditions:


  1. Product(s) should not be in used condition and should not show that it was previously used
  2. Save the original seal.
  3. Product(s) has the complete original packaging (if product was sold in original packaging).
  4. Saved accessories, consumables included with the Product(s), components, labels, accompanying documentation etc. and their packaging is not damaged.
  5. Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
  6. For items not damaged and claimed due to the item not being as per expectations, pickup charges of (AED 20.00) and re-stocking fees (15% of product value) are applicable.
  7. Free-size or Multicolor Product(s) cannot be claimed for exchange/return. (Product(s) listed on the Site as multi-color, free-size, assorted color, assorted design, etc. are items on which size/color cannot be guaranteed and is subject to availability).