Terms of service

Terms of service


Last updated: 27 September 2026

These Terms of Service (“Terms”) govern your access to and use of the iHealth Group LLC website at ihealthhub.ae (the “Website”) and your purchase of products and services through the Website.

The Website is operated by iHealth Group L.L.C-FZ, License No. 2540370.01, a company incorporated under the laws of the United Arab Emirates, with its registered office at Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates (“iHealth”, “we”, “us” or “our”).

By accessing the Website or placing an order through the Website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Website or purchase products or services through it.

Nothing in these Terms is intended to exclude or limit any mandatory rights or protections available to consumers under applicable UAE law.

 

 

1. Products and Services

iHealth may offer through the Website different categories of products and services, including:

  • digital products;

  • online video content, informational materials and other digital content 

  • PDF files, guides and other downloadable materials;

  • diagnostic testing packages, including sample collection and laboratory testing performed by independent third-party laboratories 

  • other products and services described on the Website.

The specific terms applicable to a particular product or service may also be provided on its individual product page and at checkout.

Where there is a conflict between these Terms and a specific product or service condition, the specific condition will apply to that product or service to the extent permitted by applicable law.

 

 

2. Digital Products

Digital products may include online video content, informational materials , PDF materials, digital guides and other electronic content.

Digital products are supplied electronically and do not require physical delivery.

Access may be provided immediately or shortly after successful payment through the Website, email, an online content platform or another digital access method specified at the time of purchase.

Once access to a digital product has been provided, the customer is responsible for maintaining the confidentiality of their login details and for using the digital product only for their personal, non-commercial purposes.

Digital products may not be:

  • copied;

  • reproduced;

  • redistributed;

  • resold;

  • publicly shared;

  • uploaded to third-party platforms; or

  • otherwise commercially exploited

without our prior written permission.

Refunds for digital products are governed by our Refund & Returns Policy.

 

 

3. Diagnostic Services Packages

Certain products or services available through the Website may include diagnostic testing packages, including sample collection and laboratory testing performed by independent third-party laboratories .

Unless expressly stated otherwise on the relevant product page, diagnostic testing results and any related information provided through the Website are for informational and wellness purposes only and are not intended to replace professional medical advice, diagnosis or treatment.

You should not use information obtained through the Website or through a diagnostic report as a substitute for consultation with a qualified healthcare professional.

Where a diagnostic testing package involves collection and laboratory analysis of a sample, the applicable sample collection, shipping and laboratory processing requirements will be communicated to the customer as part of the relevant package. Laboratory testing is performed by an independent third-party laboratory.

 

 

4. Ordering and Contract Formation

When you place an order through the Website, you are making an offer to purchase the selected product or service.

After submitting an order, you may receive an email confirming that your order has been received. This email confirms receipt of your order but does not necessarily constitute acceptance of the order.

For digital products and services, the contract may be formed when we confirm the order and/or provide access to the relevant digital product or service.

We reserve the right to decline or cancel an order where:

  • the product or service is unavailable;

  • payment cannot be authorised;

  • there is an obvious pricing or product description error;

  • the customer does not meet applicable eligibility requirements; or

  • cancellation is otherwise permitted or required by applicable law.

If an order is cancelled after payment has been received, any refund due will be processed in accordance with our Refund & Returns Policy and applicable law.

 

 

5. Eligibility

By using the Website or placing an order, you confirm that:

  • you have the legal capacity to enter into a binding agreement;

  • you meet the applicable minimum age requirements;

  • the information you provide is accurate and complete; and

  • you are purchasing products or services for lawful purposes.

If you are purchasing on behalf of another person or organisation, you confirm that you have the authority to do so.

 

 

6. Prices and Payment

Prices displayed on the Website are stated in the currency shown at checkout and include VAT where applicable.

Any applicable delivery charges for physical products will be displayed separately before completion of the purchase.

Delivery charges do not apply to digital products.

Prices may change from time to time. Any price change will not affect an order that has already been accepted, except where correction of an obvious pricing error is permitted by applicable law.

We accept the payment methods displayed at checkout.

Payment may be processed by third-party payment providers. By completing a purchase, you authorise the applicable payment provider to process the transaction.

You should retain your order confirmation, receipt and a copy of these Terms for your records.

 

 

7. Shipping and Delivery

iHealth does not currently sell or ship physical consumer products through the Website.

Shipping and physical delivery therefore do not apply to the products and services offered through the Website, except where a diagnostic testing package  requires the customer to submit a physical sample for laboratory testing by an independent third-party laboratory .

For diagnostic testing packages involving a hair sample, the customer purchases a testing package  that requires the collection and submission of a hair sample for laboratory testing by an independent third-party laboratory. The relevant instructions regarding sample collection, packaging and submission will be provided after purchase.

The customer may be required to send the hair sample to iHealth or to an independent third-party  laboratory specified by iHealth. The applicable sample submission and shipping process may vary depending on the customer’s location and the diagnostic testing package purchased .

The customer is responsible for following the provided sample collection and shipping instructions and for providing accurate information required for the processing of the sample.

Diagnostic results are delivered electronically via email or another digital method specified by iHealth. No physical delivery of the diagnostic report is required.

For digital products, including online video content , informational l materials and downloadable content, access is provided electronically and no physical shipping or delivery applies.

Any applicable shipping or courier costs related specifically to the submission of a diagnostic sample will be communicated to the customer where applicable.

For further information regarding refunds, technical issues or problems with a diagnostic service, please refer to our Refund & Returns Policy.

 

 

8. Returns, Refunds and Consumer Remedies

Returns and refunds for products and services purchased through the Website are governed by our Refund & Returns Policy, which forms an integral part of these Terms.

8.1. Digital Products

All digital products, including online video content, informational materials , guides, PDF files and other downloadable or electronically delivered materials, are non-refundable once access has been provided to the Customer.

By completing the purchase, the Customer acknowledges and agrees that the digital content may be delivered electronically immediately or shortly after payment.

Once the Customer has received access to the purchased digital content, no cancellation or refund will be available solely because the Customer has changed their mind, no longer wishes to use the content, or has not completed or accessed the content after receiving access.

8.2. Diagnostic Services Packages 

Diagnostic testing packages , including those involving hair sample collection, are non-refundable once the Customer's hair sample has been received by iHealth.

The Customer acknowledges that, once the sample has been received by iHealth, the testing package  involves costs and processing that cannot be reversed or recovered.

Accordingly, no refund will be issued solely because the Customer changes their mind, no longer wishes to proceed with the analysis, or does not wish to receive the resulting report after the sample has been received by iHealth.



8.3. Exceptions Required by Applicable Law

The no-refund provisions above do not exclude or limit any mandatory rights or remedies that cannot lawfully be excluded under the applicable laws of the United Arab Emirates.

Where a diagnostic testing package  is not provided, is materially different from its advertised description, or is affected by a defect or malfunction for which a mandatory statutory remedy applies, iHealth will address the matter in accordance with applicable UAE law.

8.4. Technical Issues

Where a technical issue prevents the Customer from accessing a purchased digital product, iHealth will first make reasonable efforts to restore access or resolve the issue.

Where the issue cannot reasonably be resolved and a mandatory refund or other remedy is applicable, the matter will be handled in accordance with the applicable law and our Refund & Returns Policy.

 

 

9. User Accounts

Certain features of the Website may require you to create an iHealth account.

You are responsible for:

  • maintaining the confidentiality of your login credentials;

  • ensuring that the information associated with your account is accurate;

  • all activity conducted through your account; and

  • notifying us promptly if you believe your account has been accessed without authorisation.

You must not share access to paid digital products or digital content  with third parties unless expressly permitted by iHealth.

We may suspend or terminate an account where there is reasonable evidence of misuse, unauthorised access, fraud or violation of these Terms, subject to applicable law.

 

 



10. Acceptable Use

You agree to use the Website only for lawful purposes.

You must not:

  • interfere with the operation or security of the Website;

  • attempt to gain unauthorised access to the Website or another user's account;

  • introduce malicious software or harmful code;

  • use the Website for fraudulent purposes;

  • copy or reproduce Website content without permission;

  • redistribute paid digital materials;

  • use our content for commercial purposes without our written permission; or

  • violate any applicable UAE law or regulation.

 

 

11. Intellectual Property

All content available on the Website, including text, graphics, photographs, videos, logos, trademarks, designs,informational materials, reports, software and other materials, is owned by iHealth or used by iHealth under appropriate rights or licences.

Nothing in these Terms grants you ownership of or any intellectual property rights in the Website or its content.

You may access and use Website content for your personal, non-commercial purposes, subject to these Terms.

You may not reproduce, distribute, modify, publish, sell or commercially exploit our content without our prior written consent.

 

 

12. Product and Website Information

We make reasonable efforts to ensure that information published on the Website is accurate and up to date.

However, product availability, specifications, photographs, descriptions and prices may occasionally contain errors or may change.

Where we identify an obvious error, we may correct the information and, where legally permitted, contact you regarding an affected order.

We do not intend for an obvious error in pricing or product information to create an obligation to supply a product at an incorrect price where applicable law permits correction of the error.

 

 

13. Website Availability

We aim to keep the Website available and functioning properly. However, we do not guarantee that the Website will always be available, uninterrupted or error-free.

The Website may occasionally be unavailable because of:

  • maintenance;

  • technical problems;

  • system updates;

  • security measures;

  • third-party service interruptions; or

  • circumstances beyond our reasonable control.

Where reasonably possible, we will take appropriate steps to restore access.

 

 

14. Third-Party Services

Certain functions of the Website may rely on third-party providers, including:

  • payment processors;

  • delivery and logistics providers;

  • hosting providers;

  • laboratory or testing providers;

  • online content  platforms; and

  • other service providers necessary to fulfil an order or provide a service.

Third-party services may be subject to their own terms and policies.

Where third-party services are necessary to fulfil your purchase, we may share the information reasonably required for that purpose in accordance with our Privacy Policy and applicable data protection laws.

 

 


15. Personal Information

Personal information collected through the Website is processed in accordance with our Privacy Policy.

We may process information necessary to:

  • process and fulfil orders;

  • process payments;

  • provide digital access;

  • facilitate diagnostic testing packages and provide related results ;

  • communicate with you about your purchase;

  • provide customer support;

  • comply with legal obligations; and

  • perform other purposes described in our Privacy Policy.

We will handle personal information in accordance with applicable UAE data protection requirements.

 

 

16. Health and Wellness Disclaimer

Information provided through the Website, including articles, informational materials, online video content, product descriptions and diagnostic information, is intended for general informational and wellness purposes unless expressly stated otherwise.

Such information should not be understood as a medical diagnosis or as a substitute for professional medical advice, examination or treatment.

If you have a medical condition, are taking medication, are pregnant, or have concerns about your health, you should consult an appropriately qualified healthcare professional.

 

 


17. Limitation of Liability

To the fullest extent permitted by applicable law, iHealth will not be responsible for indirect, incidental, special or consequential losses arising from your use of the Website.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer rights.

Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded or limited under applicable UAE law.

 

18. Suspension and Termination

We may suspend or terminate access to the Website or an account where reasonably necessary, including in cases of:

  • fraud;

  • unauthorised access;

  • misuse of the Website;

  • violation of these Terms; or

  • legal or regulatory requirements.

Termination of access will not affect rights or obligations that have already arisen before termination.

Where you have purchased a product or service, termination will not remove any mandatory consumer rights that apply to that purchase.

 

 

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, services, Website or legal requirements.

The updated version will be published on the Website with a revised “Last updated” date.

For purchases already completed, the version of the Terms applicable at the time of purchase will generally govern that transaction, subject to any mandatory changes required by applicable law.

 

 

20. Complaints and Customer Support

If you have a question, complaint or issue relating to an ordered service or digital purchase, please contact us using the contact details published on the Website.

We will review complaints and seek to resolve them within a reasonable period.

For complaints relating to digital products, please include your order number and the email address used for the purchase.

UAE rules for digital commerce require digital merchants to provide accessible communication channels for complaints and a mechanism for handling and tracking complaints.

 

 

21. Governing Law and Dispute Resolution

These Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai, subject to any mandatory consumer protection rights applicable to the customer.

Any dispute arising in connection with these Terms will be handled in accordance with the applicable laws and jurisdiction of the UAE.

Nothing in this section prevents a consumer from exercising any mandatory statutory rights or remedies available under applicable law.

 

 

22. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.

 

 



23. Entire Agreement

These Terms, together with the applicable:

  • Refund & Returns Policy;

  • Privacy Policy;

  • Shipping Policy; and

  • specific terms displayed for a particular product or service,

constitute the terms governing your use of the Website and purchases made through it, unless a separate written agreement applies.

 

24. Contact Information

iHealth Group L.L.C-FZ
 License No. 2540370.01
 Meydan Grandstand, 6th Floor
 Meydan Road, Nad Al Sheba
 Dubai, United Arab Emirates

Email: ihealthinform@gmail.com